REFUND POLICY

A legal disclaimer

1. General Information The content provided on Troy Active's website, including but not limited to product descriptions, images, pricing, and promotional offers, is for informational purposes only. We make every effort to ensure the accuracy of the information, but we do not guarantee the completeness or accuracy of the content.

2. Product Availability All products are subject to availability. We reserve the right to limit the quantity of any products sold, and we may discontinue products or change pricing without notice. We are not responsible for any errors or omissions related to product availability or pricing.

3. Pricing While we strive to provide accurate pricing, errors may occur. If we discover a pricing error, we will contact you before processing your order. We reserve the right to cancel orders if an error has been made with the pricing of an item.

4. Limitation of Liability In no event shall Troy Active or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, loss of data, or any damages arising from the use of our products or website, even if we have been advised of the possibility of such damages.

5. Intellectual Property All content on our website, including logos, trademarks, images, text, and graphics, is owned by or licensed to Troy Active. You may not use, reproduce, or distribute any content without our prior written consent.

6. Third-Party Links Our website may contain links to third-party websites that are not under the control of Troy Active. We are not responsible for the content or practices of these websites and provide these links for convenience only.

7. Changes to Terms and Conditions We reserve the right to update or change our refund policy, legal disclaimer, or terms of service at any time without prior notice. Changes will be posted on this page and will be effective immediately upon posting.

8. Governing Law These terms and conditions are governed by the laws of South-Africa, and any disputes arising from the use of our website or products shall be subject to the exclusive jurisdiction of the courts in South-Africa.

By purchasing from Troy Active, you agree to comply with these terms and conditions. If you do not agree with any part of the policy or disclaimer, please refrain from using our website or purchasing our products.

Refund Policy - the basics

1. General Policy At Troy Active, we strive to ensure that our customers are completely satisfied with their purchase. If for any reason you are not satisfied, we offer a refund or exchange in accordance with the following guidelines:

2. Eligibility for Refunds

To be eligible for a refund, items must be returned within 7 days from the date of purchase.
Products must be unused, in new condition, and with all original tags and packaging intact.
Sale items or gift cards are not eligible for refunds, unless defective or damaged upon arrival.
Custom or personalized items are non-refundable.

3. How to Request a Refund

To initiate a refund request, please contact our customer service team at info@troyactive.co.za with your order number and reason for return.
You will be required to send the item(s) back to us, with the return shipping cost covered by the customer, unless the return is due to a defective or incorrect item.
Once the returned item(s) are received, we will process the refund to your original payment method within 7-10 business days.

4. Refund Processing Time

Refunds are typically processed within 7-10 business days of receiving the returned item(s).
Depending on your payment provider, it may take additional time for the funds to appear in your account.

5. Exchanges If you wish to exchange an item for a different size or color, please contact us as soon as possible after your purchase. You may need to place a new order for the replacement item and return the original item for a refund, following the guidelines above.

6. Damaged or Defective Items If you receive a damaged or defective item, please notify us immediately. We will offer a full refund or exchange at no extra charge, including the cost of return shipping.